Legal

Privacy Policy

How Veloria Grand collects, uses, and protects your personal information — in line with India’s Digital Personal Data Protection Act, 2023.

Last updated: 5 July 2026

1. Who we are

This website, theveloriagrand.com, is operated by Veloria Grand, a banquet and event venue run by BillionEvents Hospitality Services Pvt Ltd (“Veloria Grand”, “we”, “us”, “our”). Our venue is at 4th Floor, Aishwarya Crystal Layout, Singasandra, Bengaluru, Karnataka 560114.

We respect your privacy. This policy explains what personal information we collect when you use our website or contact us about an event, how we use it, and the rights you have over it.

2. Information we collect

Information you give us

  • Your name, phone number and email when you submit an enquiry or booking form.
  • Event details you share — event type, preferred date, guest count, budget and requirements.
  • Messages you send us over WhatsApp, email or phone.
  • Guest or booking details you provide so we can plan your event or arrange on-site rooms.

Information collected automatically

  • Basic usage data through Google Analytics — pages viewed, approximate city-level location, device and browser type, and how you reached our site.
  • This is collected via cookies. Your IP address is anonymised, and analytics load only after you interact with the page.

3. How we use your information

  • To respond to your enquiry, share indicative quotes and confirm availability.
  • To plan, coordinate and deliver your event, including working with your chosen vendors.
  • To arrange on-site accommodation where requested.
  • To keep you informed about your booking and answer your questions.
  • To understand how our website is used so we can improve it.
  • To meet legal, accounting and regulatory obligations.

We rely on your consent and on our legitimate need to provide the service you have asked for. We do not use your details for unsolicited marketing without your permission.

4. Cookies and analytics

We use Google Analytics to understand website traffic. It sets cookies that help us count visits and see which pages are useful. IP anonymisation is enabled, and the analytics script is deferred, so it does not track you until you actively engage with the page.

You can control or delete cookies through your browser settings, and you can opt out of Google Analytics entirely using Google’s opt-out browser add-on. Blocking these cookies will not affect your ability to enquire or book.

5. How we share information

We do not sell your personal information. We share it only where necessary:

  • Service partners — caterers, decorators and other vendors, strictly as needed to deliver your event.
  • Technology providers — our website hosting provider and Google Analytics, who process data on our behalf.
  • Legal requirements — where we are required to disclose information by law or to protect our rights and safety.

6. How long we keep your information

We keep your enquiry and booking information for as long as needed to serve you and for a reasonable period afterwards to meet legal, accounting and record-keeping requirements. When it is no longer needed, we delete or anonymise it.

7. How we protect your information

Our website is served over a secure (HTTPS) connection, and we apply reasonable safeguards to protect the information you share with us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take protecting your data seriously.

8. Your rights

Under India’s Digital Personal Data Protection Act, 2023, you have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct or update inaccurate information.
  • Ask us to erase your information where it is no longer needed.
  • Withdraw your consent at any time.
  • Raise a grievance about how your data is handled.

To exercise any of these rights, contact us using the details below.

9. Children’s privacy

Our services are intended for adults arranging events. We do not knowingly collect personal information directly from children. Bookings — including for children’s celebrations — are made by the responsible adult organising the event.

10. Third-party links

Our site links to third-party services such as WhatsApp and Google Maps. We are not responsible for the privacy practices of those services, and we encourage you to read their privacy policies.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

12. Contact & grievance officer

For any privacy questions or to exercise your rights, please contact:

Ranjith Reddy — Founder & Grievance Contact, Veloria Grand (BillionEvents Hospitality Services Pvt Ltd)
Email: events@theveloriagrand.com
Phone / WhatsApp: +91 88843 31096
Address: 4th Floor, Aishwarya Crystal Layout, Singasandra, Bengaluru, Karnataka 560114

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