Operational Policies

Clear Rules for Predictable Event Delivery

These policies keep scheduling, vendor movement, safety, and event outcomes consistent for every booking block.

The venue collection

30+ halls, one booking desk

From the Hosa Road flagship to our newest venues in HSR Layout, Banashankari and KR Puram — enquire once, and the desk matches your date to the right venue.

Décor visuals are enhanced styling concepts; final décor, layout and capacity are confirmed at your site visit.

Booking & Time Policy

  • All halls follow a pre-agreed booking timeline.
  • Extension follows the same commercial terms, subject to slot availability.
  • Block start and end times are pre-confirmed in writing.
  • Late close impacts the next slot and may attract operational charges.

Vendor Operations Policy

  • Outside decorators are welcome; outside catering is considered case-by-case with prior approval.
  • Vendor load-in windows must be pre-scheduled with the operations desk.
  • Power-heavy installations must be declared during planning.
  • Cleanup responsibility follows agreed handover checkpoints.

Venue Conduct Policy

  • Bar service at Veloria Grand is in-house, operated under the venue’s excise permit; outside liquor is not permitted.
  • Guest movement must follow designated entry and service zones.
  • Sound levels must remain compliant with local time restrictions.
  • Any structural rigging requires advance approval.

Commercial Policy

  • Commercial terms are shared by the booking desk with no compulsory package lock-in.
  • Commercial terms are finalized before slot lock.
  • Refund and rescheduling terms are shared during confirmation.
  • All communication is centralized through the booking desk.

Payment & Confirmation

  • An advance of 25–50% confirms your date, with cancellation terms set out in writing.
  • Payments are accepted by UPI, NEFT or card.
  • The final guest count is confirmed 48 hours before the event.
  • The balance is settled on the event day, once the final count is locked.

Vendor & event rules

The rules that apply to every booking, in one place.

Outside cateringIn-house catering is the default and holds the quoted per-plate price. Outside catering is considered case-by-case, with prior written approval.
DécorOutside decorators and outside cake are welcome at no fee.
VendorsVendor load-in windows are pre-scheduled with the operations desk; power-heavy installations must be declared during planning.
Music & soundSound levels must remain compliant with local time restrictions.
AlcoholBar service is in-house, operated under the venue’s excise permit; outside liquor is not permitted.
Additional hoursExtensions follow the same commercial terms, subject to slot availability. A late close beyond the confirmed end time may attract operational charges.
RiggingAny structural rigging requires advance approval.

Need policy clarity for your specific program?

Share your event structure and vendor plan. Our team will confirm what is approved and what requires pre-clearance.

Quick Answers

What policy topics should hosts review before payment?

Hosts should review booking, cancellation, timing, and operational policy terms before confirmation.

Are policy terms important for event planning timelines?

Yes. Policy clarity reduces risk during date changes, vendor alignment, and final schedule locking.

Can the booking desk explain policy points?

Yes. The team can clarify policy details in context of your event brief before payment decisions.

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